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SUUNTO Recall

We would like to advise our customers of this SUUNTO announcement.

At Ocean View we would ask customers to read the statement from SUUNTO below, to bring your Transmitter / Pod into the centre, and to fill out the Suunto customer claim request form. We will then, for the time being, send your unit to Suunto for the inspection and upgrade, after which it will be returned to us at the dive centre, we will then inform you that it is back with us to be collected.

Suunto announces a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs

Suunto has identified a potential safety risk affecting all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs which wirelessly transmit tank air pressure to compatible Suunto dive computers. In two reported incidents, the exterior case of a Suunto Wireless Tank Pressure Transmitter has failed during regular dry land pressure testing. Although extremely rare, this represents a potential risk of injury due to the risk of bursting.
Diver safety is of highest importance to Suunto. That is why Suunto has decided to initiate a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs.

All consumers who have a Suunto Wireless Tank Pressure Transmitter or Tank POD are instructed to bring their products to an authorized Suunto dive dealer or a Suunto Authorized Service Center for inspection and upgrade. The process is free of charge for the consumers. All Transmitters and Tank PODs must not be used before the upgrade has been made.

Suunto sincerely apologizes for any inconvenience caused by this. As a complementary service, Suunto will provide a battery replacement free of charge and a one-year warranty from the date of inspection for all upgraded products.

 

What to do if you own a Suunto Wireless Tank Pressure Transmitter or a Suunto Tank POD

  1. Do not use the affected product(s) before it has been upgraded.
  2. Bring the product(s) to your nearest authorized Suunto dive dealer or a Suunto Authorized Service Center for inspection and upgrade. A list of dealers and authorized service centers can be found at: Dealer Locator . You can also use the free Suunto Online Service Request (only available for certain countries) to get your product(s) picked up from your home/office.
  3. When you receive your upgraded product(s), please register the product(s) at MySuunto to ensure you receive a full one-year warranty extension from the date of inspection.

PLEASE BE ADVISED: THIS IS NOT A PRODUCT REPLACMENT, BUT AN INSPECTION AND UPGRADE!

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